If a piece isn't right for you, you have 30 days from delivery to return it.

YOUR STATUTORY RIGHTS

If you're in the UK, you have a legal right to cancel your order within 14 days of delivery, for any reason. Our 30-day returns window is in addition to this. Nothing in this policy affects your statutory rights, including your rights if an item is faulty.

WHAT WE CAN ACCEPT

For a full refund, please return:

  • each piece unused, unwashed and free of odour
  • in its original packaging
  • as the complete set you received (for example, all four pieces of THE GLAM SQUAD)
  • from the country your order was delivered to.

If a return reaches us used, incomplete or damaged, we'll contact you. We may reduce the refund to reflect its condition or, for returns made after the first 14 days, offer to send it back to you at your cost.

HOW TO RETURN

Start your return through our returns portal. We'll email you a prepaid label and simple instructions. Then drop your parcel off or book a collection, as the carrier's guidance explains.

RETURN COSTS

  • UK: free.
  • International: we provide a prepaid DHL Express label, and a flat return shipping charge is deducted from your refund: EU €25, US$25, CA$35, SG$35.
  • Faulty or damaged in transit: free from anywhere. Choose the reason in the returns portal and add a photo, and we'll offer a replacement or a full refund.

REFUNDS

Once your return reaches us, we'll check it and refund your original payment method within 14 days, less any international return shipping charge. If you're cancelling within 14 days of delivery, we'll also refund the standard delivery charge you paid. Your bank may take a few more days to show the refund.

EXCHANGES

If a piece is faulty or arrives damaged, we'll gladly exchange it at no cost. For a different product, please return your order for a refund and place a new order.

QUESTIONS

Contact us and we'll reply within two working days.